AI Governance Concierge Service Lead

Job Description:

Business Relationship & Discovery 

• Serve as the primary point of contact for business teams throughout the entire engagement — from the first conversation through post-launch review. 

• Conduct structured discovery to understand the business problem, use case, data involved, and desired outcome before any product or vendor is evaluated. 

• Help ensure the right solution is identified — clarifying what is actually needed before any product or vendor evaluation begins. 

• Identify whether an existing approved tool already addresses the need, eliminating redundant spend and accelerating time to solution. 

• Validate that the proposed solution is fit for purpose before directing the Analyst to begin any submission work. 

• Advise requestors on whether a solution falls within existing approvals, requires a new submission, or has a preferred alternative already in place. 

• Receive the Engineer's post-implementation check-in and formally close the loop with the business team — confirming the solution is live, performing as expected, and that the engagement is complete. 

Team Direction & Cross-Functional Partnership 

• Direct the work of the AI Governance Analyst and AI Governance Engineer — assigning requests, identifying priorities, and ensuring the team is focused on the right work at the right time. 

• Own the team's operating rhythm — running sprint planning, stand-ups, and other agile ceremonies to keep work organized, visible, and moving across all active engagements. 

• Own the AI Concierge Program Tracker as the master record of the service — ensuring it reflects accurate, up-to-date status across all engagements at all times, with the Analyst and Engineer responsible for updating their respective phases. 

• Identify and communicate the priority and urgency of each request to the Governance Engineer to inform the review schedule. 

• Receive status and schedule updates from the Governance Engineer on a regular cadence; translate that information into clear, timely communication to the business team. 

• Review the Analyst's research and documentation packages for completeness and accuracy before they are routed to the Engineer for submission. 

• Maintain active partnerships with Legal, Information Security, Data Privacy, Emerging Technology, Procurement, and Global Enterprise Technology — engaging each group not only to move individual requests forward but to drive continuous improvement of the service, identify systemic gaps, and align on evolving policy, process, and ways of working. 

Blocker Resolution & Escalation 

• When blockers arise in the research, review, or implementation process, help drive resolution — advising on remediation paths, providing additional resources, or escalating to leadership as appropriate. 

• Roll up sleeves alongside the Analyst and Engineer when needed — working through complex problems together, filling gaps, and doing whatever it takes to keep engagements on track and moving forward. 

• Serve as the advocate for the business within the governance process and the representative of Enterprise Technology to the business — holding both positions simultaneously without losing either. 

• Escalate risk-flagged items to senior leadership where appropriate; ensure disposition rationale is documented for every escalation. 

Governance Program Development 

• Own the overall health and continuous improvement of the AI Governance Concierge Service — setting the direction for how the service evolves, scales, and delivers greater value over time. 

• Contribute to ongoing improvement of the submission process, research methodology, and risk assessment framework as patterns emerge across the pipeline. 

• Help identify patterns that suggest the need for new policy guidance, approved tool lists, or category-level pre-approvals — and support driving those conversations with the appropriate stakeholders. 

• Represent Enterprise Technology as a knowledgeable, responsive partner in AI adoption conversations at the brand and practice level across dentsu Americas. 

• Serve as an active member of AI communities and working groups within dentsu — staying current on emerging tools, trends, and governance developments and bringing relevant insights back to the service. 

• Help identify integration and automation opportunities with AIRS, ServiceNow, and other enterprise platforms — driving efficiency across the governance lifecycle over time. 

Required Qualifications 

• 7+ years of experience in enterprise technology, IT governance, compliance, consulting, or a related client-facing function within a large organization. 

• Experience managing or directing a small team; comfortable helping set direction, assigning work, and keeping the team aligned on outcomes. 

• Demonstrated ability to manage complex, cross-functional engagements with multiple competing stakeholders and priorities. 

• Familiarity with agile ways of working — sprint planning, stand-ups, backlogs, and iterative delivery in an operational context. 

• Strong written and verbal communication skills; able to translate between technical, legal, and business audiences without losing precision or trust. 

• Working knowledge of AI/ML concepts, generative AI capabilities, and the risk and compliance landscape around AI adoption — data privacy, model transparency, IP exposure, third-party risk. 

• Consultative by nature: you listen before you prescribe, and you care about getting the right outcome for the business, not just closing the ticket. 

Preferred Qualifications 

• Experience in a media, marketing, advertising, or professional services organization. 

• Familiarity with GenAI governance frameworks (NIST AI RMF, EU AI Act, ISO 42001) or data privacy regulations (GDPR, CCPA). 

• Hands-on experience with enterprise AI platforms (Claude Enterprise, Microsoft Copilot, Google Gemini, or similar). 

• Background in vendor risk assessment, third-party due diligence, or enterprise procurement. 

• Experience with Coupa, ServiceNow, OneTrust, or similar enterprise workflow and compliance tools. 

• IAPP AIGP, CIPP, CISSP, or equivalent certification is a plus. 

The annual base salary range for this position is $164,450 - $200,000. Placement within the salary range is based on a variety of factors, including relevant experience, knowledge, skills, and other factors permitted by law.  Additionally, this position is eligible for discretionary incentive compensation.  

Benefits available with this position include:  

• Medical, vision, and dental insurance, 

• Life insurance,  

• Short-term and long-term disability insurance, 

• 401k,  

• Flexible paid time off, 

• At least 15 paid holidays per year, 

• Paid sick and safe leave, and 

• Paid parental leave. 

Dentsu also complies with applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, in accordance with its plans and policies.  For more information regarding dentsu benefits, please visit www.dentsubenefitsplus.com. 

At dentsu, we believe great work happens when we’re connected. Our hybrid way of working combines remote flexibility with regular in-person collaboration to spark ideas and strengthen our teams. Many of our employees who live within commuting distance (90 minutes) from one of our Headquarter or Hub Offices (New York, Chicago, Detroit, Los Angeles) are required to work in the office 2-3 days per week including one Team Day. The minimum number of days may vary by office and role. Dentsu may designate other HQ or Hub offices at any time. Those who do not live near an office may be designated as a remote employee, depending on the role and business needs. Regardless of your work location, we expect you to be flexible to meet the needs of our Company and clients, which may include attendance in an office from time to time.

#LI-remote #LI-hybrid #LI-JH2

Location:

New York

Brand:

Dentsu

Time Type:

Full time

Contract Type:

Permanent

Dentsu is committed to providing equal employment opportunities to all applicants and employees. We do this without regard to race, color, national origin, sex , sexual orientation, gender identity, age, pregnancy, childbirth or related medical conditions, ancestry, physical or mental disability, marital status, political affiliation, religious practices and observances, citizenship status, genetic information, veteran status, or any other basis protected under applicable federal, state, or local law. 

Dentsu is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with us, please send an e-mail to ApplicantAccommodations@dentsu.com by clicking on the link to let us  know the nature of your accommodation request and your contact information. We are here to support you.